Zoom + Calabrio

Redefine your customer engagement with Calabrio and Zoom. Enjoy a comprehensive, enterprise-grade WFM solution that meets the complex needs of contact centers across all industries, globally. Calabrio Workforce Management (WFM) and Zoom Contact Center are true-cloud solutions that leverage a native cloud-to-cloud integration for the security, reliability and scalability you need to future proof your contact center. AI-powered forecasting and automated scheduling connect the right agents with the right customers at the right time. Intuitive self-scheduling gives agents’ greater freedom and flexibility. Calabrio WFM and Zoom Contact center provide a highly agile and scalable solution that ensures a seamless experience for customers, agents and contact center managers – no matter where employees are working.